Master Copies

FAQs

Do you have Branded Packaging?

Yes! We dispatch every Watch with Branded Packaging Free.

How long will it take to get my order?

Delivery times may vary based on your location. Generally, you can expect to receive your order within3-5 business days after processing. We’ll send you a tracking number once your order has shipped so you can monitor its progress.

What is your return/exchange policy?

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return or exchange it within 3 days of receiving your item. Please ensure that the watch is unused and in its original packaging. For more details, visit our Returns & Exchanges page.

Do you have gift packaging options?

Yes! We offer gift packaging for an additional fee. You can select this option at checkout, and we’ll make sure your watch is beautifully wrapped and ready for gifting.

What if my order arrives damaged?

We take great care in packaging our products, but if your order arrives damaged, please contact us within 24 hours. We’ll work with you to resolve the issue, which may include a replacement. Be sure to include photos of the damage for our records.